Clacton on Sea
My account
Phone Clacton

01255-818071

Email Address info@removalsnetwork.co.uk

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@removalsnetwork.co.uk.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us info@removalsnetwork.co.uk for questions related to refunds and returns.

Terms and Conditions

Please read these Terms and Conditions carefully before using the services of our removal company. By using our services, you agree to be bound by these Terms and Conditions.

  1. Definitions
    1.1 “Company” refers to the removal company providing the services.
    1.2 “Customer” refers to the person or entity receiving the services.
    1.3 “Services” refers to the removal, packing, and transportation services provided by the Company.
  2. Booking
    2.1 All bookings are subject to availability.
    2.2 Bookings can be made through our website, by phone, or in person at our office.
    2.3 A deposit may be required to secure a booking.
  3. Cancellation and Rescheduling
    3.1 The customer may cancel or reschedule a booking by giving notice to the Company.
    3.2 If a booking is cancelled less than 48 hours before the scheduled time, the customer may be charged a cancellation fee.
    3.3 The Company may cancel or reschedule a booking due to unforeseen circumstances, such as adverse weather conditions or vehicle breakdowns. In such cases, the Company will make all reasonable efforts to notify the customer as soon as possible.
  4. Payment
    4.1 Payment for services must be made in full before the services are provided.
    4.2 Payment can be made by cash, credit card, or bank transfer.
    4.3 The Company reserves the right to withhold the services if payment has not been made in full.
  5. Liability
    5.1 The Company will take all reasonable care in providing the services but will not be liable for any loss or damage caused by circumstances beyond its control, such as fire, flood, or theft.
    5.2 The Company will not be liable for any loss or damage to goods that are not properly packed or that are of a fragile nature.
    5.3 The Company will not be liable for any loss or damage caused by the customer’s failure to provide accurate information about the goods to be transported.
  6. Insurance
    6.1 The Company maintains public liability insurance for its business operations.
    6.2 The Company does not provide insurance for the goods being transported.
    6.3 The customer is advised to obtain appropriate insurance cover for their goods.
  7. Complaints
    7.1 Any complaints should be made in writing to the Company within 14 days of the services being provided.
    7.2 The Company will make all reasonable efforts to resolve any complaints as soon as possible.
  8. Governing Law
    8.1 These Terms and Conditions are governed by the laws of the country in which the Company operates.
    8.2 Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in that country.
  9. Changes to Terms and Conditions
    9.1 The Company reserves the right to change these Terms and Conditions at any time.
    9.2 Any changes will be posted on the Company’s website.
    9.3 Customers are advised to check the Company’s website regularly for updates to these Terms and Conditions.
    By using our services, you agree to be bound by these Terms and Conditions. If you have any questions or concerns, please do not hesitate to contact us.